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 Synection - Our Results
We teach
and help you implement the business practices of Form Follows
Value™. In adopting Form Follows Value a company is
more financially successful and its organization gains effectiveness
because Customer Value is
distinct, focused and measurable, resulting in:
1-
Increased revenue and profit from customers as your organization
becomes connected to what drives your customers’ behavior.
2-
Productivity improves and costs are lower since the organization’s
structure is aligned to what customers will pay for.
3-
New product and service innovations are developed and succeed
because there is a clear linkage to what’s critical to your
customers’ future.
Examples
of results our team members have been an integral part of include:
Strategy Development and
Implementation:
-
Helped establish global strategy for a $2 billion business based
in the UK. In 24 months, achieved the highest profit, growth,
and customer & employee satisfaction among the corporation’s 28
business units.
-
Transformed global strategy for a $500 million business. In 22
months, achieved the highest profit, growth, and customer &
employee satisfaction in corporation’s 37 business units.
-
Start-up strategy and launching revolutionary customer program
that generated $45 million the first year, with 5-year growth
exceeding $350 million.
-
Developed Business Plan and Operational Redesign for NDC (San
Diego) both of which were implemented toward (1) business
expansion into a successful new line and (2) increased operator
efficiency in its core messaging system business, leading to 15%
improved contribution margin.
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Determined all marketplace strategies; Built marketing and
sales distribution approaches; Grew dormant network and
customer base from 9,000 to 100,000 subscribers in one year;
Achieved $250 million annual revenue and 60% profit margin.
-
Led
the turnaround of one of the country’s largest foodbanks through
a realignment of its strategy to better fit the rapidly changing
business conditions that were undermining its traditional donor
base and needs of a clientele. Resulted in 20% growth in revenue
to $32M, 95% of which goes directly delivers over 400,000 lbs.
of food a year to its member agencies.
Leadership, Organizational
Improvement and Coaching:
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Taught & coached the implementation of our customer value system
to turnaround a $430-million business. Within one year,
produced a $25 million profit swing.
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Taught & coached the implementation of People-Quality-Profit
system to turnaround a $275-million business. Within one year,
produced a $40million profit swing.
-
Redesigned and revitalized Customer Service processes and tools;
Helped achieve 45% improvement in call statistics and issue
resolution.
-
Implemented change program in Europe with 14 product groups.
Transformed from product driven operations to supply chains
based on customer value. Resulted in 2 new profitable business
models.
-
Created and maintained Customer Satisfaction Tracking System for
46 product management teams, which became the basis for the
company’s Six Sigma Process.
-
Created one integrated Quality Improvement training program from
six independent programs. The new program reduced training time
by 50% and included on-the-job application of new skills.
-
Helped plan and lead Global Leadership Meetings for a Fortune
100 company’s Top 250 Managers. This increased company’s focus
on Quality Performance and led to the development of the
company’s Six Sigma process.
Technology and Product
Innovation:
-
Led
market team in development of patented technology. This
validation contributed to new company launch with a $15+ million
valuation at formation.
-
Led
market team in evaluation of patented technology. This
validation contributed to a joint venture with a $2+ billion
valuation at formation.
-
Directed technical teams in a cellular venture to pioneer new
design & manufacturing of switch and infrastructure products.
Saved company several billion dollars.
-
Directed field and technical teams in a start-up venture to
pioneer new design & manufacturing of hospital product.
Achieved 22-patents. Venture acquired at commercial launch.
-
Used as the learning
approach for a leading Telecom provider for its high potential
candidates, this resulted in 5 new business ideas for its
consumer and business markets.
-
Conducted body panel
study which enabled the company to re-deploy resources to
projects where plastics were viable and successful, while three
competitors invested well over $100 million into body panel
projects that never commercialized.
-
Applied process design
and modeling techniques to ceramics technologies to identify
viable and nonviable processes and materials for classified
military armor applications. The study established the company
as a credible new player in the industry.
Sales &
Marketing:
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Created strategy and multi-tier channel program to re-brand an
existing cellular product, which increased business $250 million
in 3 years, with 78% gross margins.
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Created strategy and multi-tier channel program to re-brand an
existing building product product, which increased business
five-fold in 2 years, with 60+% gross margins.
-
Customer value approach
used in the turnaround of a global corporation- improving
profitability and competitive position, with sales growing from
$1.9B to $3.4B in 5 years.
-
Orchestrated the
development of proprietary technology which identifies B2B
buying needs matched to well-qualified suppliers. Designed
significant expansion of marketable sales intelligence.
-
Designed marketing campaigns for Sydney, Australia based firm
leading to 28% increase in gross sales, 36% improvement in
customer retention, 12% gain in market share, while reduced cost
of sales by 25%.
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Doubled new business development pipeline to over $100MM within
6 months for a $400 million business.
Operations Management:
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Aligned strategies with operation plan using segmentation and
cost-to-serve models. Achieved a 34% cost reduction in
operations and aligned pricing to customer segments.
-
Aligned strategies with operation plan using segmentation and
cost-to-serve models. Achieved a 28% cost reduction in
operations and aligned pricing to customer segments.
-
Formed and managed a network of successful business owners and
executives to assist companies in need of interim or part-time
C-Level executive talent, on a consulting basis. Personally
provided interim CEO, COO or CFO services to several companies
and served as Board Advisor on numerous boards.
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Inspired continuous improvement in product fulfillment
processes, reducing customer procurement period by 80%;
Frequently provided order activation and billing system
integration solutions to entire company which increased
profitability by 20% and improved worker morale.
Communications:
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Developed internal and
external communication strategy for a New York-based firm
following the first World Trade Center bombing. Identified
causes of gaps in timing, leadership, and message that impeded
communications at a crucial time and developed methods for
re-instilling trust among employees and customers.
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Designed and presented
hundreds of enthusiastically received management and technical
training workshops focused primarily on improving the
communication skills and strategies people use to manage
problems, processes, and other people.
-
Effective Writing and/or
Speaking Workshops, as well as those focused on specific
workplace issues like Creating and Delivering the
High-Performance Appraisal, Interviewing for Results You Can
Live With, Managing Diversity Before It Manages You, and Drawing
the Line on Sexual Harassment, among others.
-
Needs of Women in the
Workplace: Programs tailored to the specific communications
issues experienced by women. These included Finding Our Voice: A
Five-Workshop Series for Women in Management, Speaking to Manage
While Managing to Speak, and One Hop At a Time: A Workshop for
Women On Selling Their Ideas Internally.
Financing/Fundraising:
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Created innovative approach to assist deserving companies raise
financing as an alternative to relying on broker/dealers in a
retainer-based relationship requiring exclusivity.
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Developed cellular industry’s first bundled equipment/service
rental plan in 1985.
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Helped raise financing for more than 50 companies in the past 4
years.
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